Shipping policy

Last updated: 12 September 2026

At Ghuttie Snacks, we carefully pack every order to ensure your snacks reach you in excellent condition. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Where We Deliver

We currently deliver across the UK, including England, Scotland, Wales and Northern Ireland.

We may introduce international shipping in the future. If international delivery becomes available, the relevant delivery options, costs and conditions will be displayed at checkout.

2. Order Processing

Orders are carefully packed and are normally dispatched within 2–3 working days of receiving your order.

Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.

During particularly busy periods, promotional campaigns or around Christmas and other public holidays, dispatch may take slightly longer. If we anticipate a significant delay, we will aim to communicate this where possible.

3. Delivery Times

Once your order has been dispatched, delivery is normally expected within 2–3 working days, depending on the delivery service, destination and circumstances affecting the carrier.

Please note that delivery times are estimates rather than guaranteed delivery dates. Delays can occasionally occur due to circumstances outside our control, including adverse weather, postal disruptions, carrier delays and periods of exceptionally high demand.

4. Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions or free delivery above a specified order value. Any such offer will be subject to the terms stated at the time of purchase.

5. Dispatch Confirmation

You will receive confirmation when your order has been dispatched.

Where a tracking service is available, tracking information will be provided to you so that you can follow the progress of your delivery.

6. Delivery Address

Please check that your delivery address is correct and complete before placing your order.

Once an order has been dispatched, we may not be able to change the delivery address. We cannot be responsible for delays, failed deliveries or additional delivery costs resulting from an incorrect or incomplete address supplied at checkout.

If you realise that you have entered the wrong address, please contact us as soon as possible at hello@ghuttiesnacks.co.uk. We will do our best to help, although we cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Missed Deliveries

If nobody is available to receive your order, the delivery carrier may leave the parcel in a safe place, with a neighbour, or provide instructions for arranging redelivery or collection, depending on the carrier and delivery service used.

Please follow any instructions provided by the delivery carrier.

8. Delayed or Missing Orders

If your order has not arrived within a reasonable period after the expected delivery timeframe, please contact us at hello@ghuttiesnacks.co.uk.

We will investigate the delivery with the relevant carrier and do our best to resolve the issue as quickly as possible.

Please allow sufficient time for carrier investigations where an order is reported as missing, as the carrier may need to complete its own investigation before a replacement or other resolution can be arranged.

9. Damaged Parcels

We take care when packing every order. However, if your parcel arrives damaged, please contact us as soon as possible at hello@ghuttiesnacks.co.uk.

Where appropriate, please provide photographs of the damaged packaging and/or products. This will help us investigate the problem with the delivery carrier and determine the most appropriate resolution.

If any Ghuttie Snacks products have been damaged in transit, please do not consume them.

10. Products Damaged or Incorrectly Supplied

If you receive an incorrect product or your order arrives with a product that is damaged or otherwise not as expected, please contact us at hello@ghuttiesnacks.co.uk as soon as possible.

We will review the issue and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with your statutory rights.

11. Food Products and Storage

Ghuttie Snacks are food products and should be stored according to the instructions provided on the packaging.

Please inspect your products when they arrive and store them appropriately. If you have any concerns about the condition of a product on delivery, please contact us before consuming it.

12. Delivery to Northern Ireland

We currently offer delivery to Northern Ireland where the relevant delivery option is available at checkout.

Delivery times may vary depending on the destination and carrier.

13. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, delivery areas or business practices.

The latest version will always be published on our website.

14. Contact Us

If you have any questions about your order or delivery, please contact us:

Ghuttie Snacks
Email: hello@ghuttiesnacks.co.uk

We are a small independent business and genuinely appreciate your support. If there is a problem with your delivery, please get in touch and we will always do our best to help.